To ensure that your data is always protected when you access the Platform and/or use the Features developed by PT Teknologi Kuliner Kekinian ("Runchise" or "We"), we are committed to safeguarding your data as outlined in this Privacy Policy.
This Privacy Policy ("Policy") is a set of rules that form an integral part of the Terms and Conditions and serves as the basis for all our activities regarding the acquisition and collection, processing, storage, display, distribution, and deletion of Data on the Platform.
Any capitalized terms used in this Policy shall have the same meaning and interpretation as defined in the Terms and Conditions, unless stated otherwise in this Policy.
By accessing and/or using the Platform, you acknowledge that you have read, understood, and agreed to allow Runchise to obtain, collect, store, manage, and use your Data as outlined in this Policy and agree to be bound by its terms. If you do not agree to this Policy, you are not permitted to access and/or use the Platform.
By agreeing to this Policy, you are also considered to be bound by the Terms and Conditions, as this Policy forms an inseparable part of the Terms and Conditions. The invalidity of the Terms and Conditions shall not affect the validity and enforceability of this Policy.
1. Data Collection
1.1. When you access the Platform or use the Features available on the Platform, you directly or indirectly provide your Data to us. For example, when you register by creating an Account on the Platform, we collect and store your Data such as name, email address, password, and other required information needed to grant you access to your Account. Additionally, we collect your Data when you:
a. access the Platform and/or use its Features;
b. register by creating an Account on the Platform;
c. respond to surveys we provide;
d. submit reviews, feedback, messages, criticisms, and/or suggestions to us;
e. contact us through the communication channels we provide;
f. use Features that require access permissions to your device; or
g. enter any information in any form into the Platform and/or its Features.
1.2. The Data we collect includes Data that you provide to us as described above. This includes, but is not limited to:
a. personal information related to you, your employees, your partners, your Consumers, and other third parties necessary for us to deliver services optimally, such as employee names, outlet data, partner data, Consumer names, Consumer personal information, your company name, tax identification number, your and your Consumer’s address, phone number, email address, business identification number, company management data, and/or legal establishment documents;
b. your responses to surveys;
c. Consumer arrival data;
d. Consumer reservation data;
e. your and Consumers’ banking information;
f. payment method and transaction details related to Consumers;
g. ordering and transaction data from Consumers;
h. ratings and reviews submitted by Consumers;
i. your inventory data;
j. your and your Consumers’ real or estimated location data, such as IP address, Wi-Fi location, geo-location, etc.;
k. timestamps of all user activities, including registration, login, transactions, and others;
l. usage data and/or preferences, including interactions with the Platform and chosen settings;
m. software and hardware information used to access the Platform and/or Features;
n. log data such as server logs receiving data (e.g., device IP address, date and time of access, viewed Features or pages, application performance, and other system activities);
o. interactions, reviews, feedback, suggestions, and/or messages directed to us, including anything disclosed during communication or while resolving issues with Platform usage; and
p. any other actions performed by you or your Consumers on the Platform and/or its Features, as well as any other data submitted or provided to us.
1.3. You represent and warrant that any Data entered into the Platform and/or Features is your own, or Data you have lawfully obtained and have received consent from the rightful owner, and that the Data is accurate and truthful. You accept full responsibility for such Data and affirm that you have full authority and/or rights to provide such Data to us, releasing us from any civil claims or criminal charges arising from misleading information related to the Data you input.
1.4. You understand that we rely on the accuracy of the Data you provide to deliver our services. Therefore, inaccurate Data may result in suboptimal services. You release us from any liability for damages, losses, or costs resulting from mismatched or misleading Data.
1.5. If the Data provided belongs to third parties or your Consumers, you represent and warrant that you have obtained their consent for the collection, use, processing, storage, and deletion of their Data within the Runchise system.
1.6. We reserve the right to request authentication, verification, and/or updates to your Data from time to time to ensure your Data is accurate, complete, and up to date. We may suspend or restrict access to certain Features if you fail to perform authentication or update your personal Data.
1.7. By continuing to access the Platform, use the Features, and/or our other services, you hereby explicitly consent to our collection and acquisition of your Data as described in Articles 1.1 and 1.2 of this Policy. This consent is given voluntarily, competently, and with full awareness.
2. Use of Data
2.1. The Data we collect and obtain will be used solely for your and our benefit in accordance with this Policy and applicable laws in Indonesia. We may use such Data for purposes including, but not limited to:
a. processing your Data to enable access to the Platform and/or use of its Features;
b. processing and/or delivering the results of Consumer data processing and transactions;
c. organizing Consumer reservation, arrival, order, and payment data;
d. organizing Consumer order delivery data;
e. organizing Consumer data;
f. managing your promotional data;
g. managing your inventory data;
h. managing ratings and reviews submitted by your Consumers;
i. managing, operating, maintaining, and providing services available on the Platform;
j. contacting you in relation to your use of or access to the Platform and its Features;
k. personalizing and/or adjusting our services based on your Data to tailor and optimize your experience when using the Platform;
l. communicating with you regarding feedback, input, and suggestions;
m. informing you about news, insights, surveys, programs, or promotions that may interest you;
n. developing the Platform and/or Features to improve our services, including using the information for research, analysis, product development, and testing purposes to enhance security and convenience, and to develop new Features and/or products;
o. supporting the business development, services, or marketing strategy of Runchise;
p. measuring and improving user experience and satisfaction with the Platform;
q. assisting you in reporting issues related to Platform usage via the communication channels we provide;
r. monitoring or investigating suspicious transactions or transactions suspected of involving fraud or violations of the Terms and Conditions or applicable laws, as well as taking any necessary action as a result of such monitoring or investigations;
s. enforcing and applying the provisions of the Terms and Conditions;
t. resolving complaints received and addressing issues related to the Platform and/or its Features; and/or
u. other purposes notified to you at the time of Data collection, or other lawful purposes as permitted by applicable law.
2.2. You understand that the use of Features on the Platform may require authentication, verification, and/or updates to your Data. By continuing to access the Platform, use the Features, and/or our other services, you explicitly consent to the use, processing, and/or disclosure of your Data and affirm that such consent is given voluntarily, competently, and with full awareness.
3. Data Sharing with Third Parties
3.1. We respect the confidentiality of your Data and are committed not to sell, rent, display, or distribute your Data without your consent, unless otherwise stated in this Policy. We will only disclose your Data to third parties with your approval.
3.2. By continuing to access the Platform and use our Features or services, you hereby grant consent in any form for us to disclose your Data and permit us to provide access to, disclose, and transmit such Data to selected third parties who assist us in delivering services to you (“Selected Third Parties”). You also release us from any loss or damage resulting from the failure of Selected Third Parties to safeguard your Data. You fully acknowledge that this consent is given voluntarily, competently, and with full awareness.
3.3. We cannot guarantee the security of your Data on any third-party systems, including the systems of Selected Third Parties. We also have no control over or responsibility for the privacy policies or content of such third parties. Therefore, we recommend that you carefully review the privacy policies of each third party to understand how they handle your Data.
3.4. We are authorized to disclose your Data in order to comply with a court order, a decision from a legitimate government authority, or applicable legal provisions. Where possible and permitted, we will notify you if your Data is disclosed for such reasons.
3.5. You understand and agree that, in order to develop the Platform, we may use and share your data and information in a way that does not personally identify you. This may include data processing, development, or collaboration with Selected Third Parties or other third parties. We respect your privacy, and therefore the data and information we may use and share is aggregated data that does not personally identify you.
4. Use of Cookies and Third-Party Services
4.1. Cookies are text files placed on your computer for record-keeping purposes. We use cookies to help improve your convenience and experience when accessing our Platform.
4.2. Cookies record your Data, such as information you enter into the Platform. For example, if you create an account on the Platform, cookies help us remember specific Data for your next visit. When you return to the Platform, the previously provided Data will be displayed again, making it easier for you to access the Platform with cookies enabled.
4.3. You can configure your browser to partially or fully disable cookies. However, if you disable all cookies (including essential cookies), you may not be able to access all or part of the Platform and/or its Features.
4.4. Most browsers provide options to control cookies. To learn more about cookies—including how to manage, delete, or view active cookies—you are encouraged to visit www.aboutcookies.org or www.allaboutcookies.org.
4.5. We reserve the right to use third-party services to analyze Data for our benefit, such as Google Analytics and other third-party services aimed at improving the Platform and its Features. These services may include the collection of data on your visits and activities while accessing the Platform and using its Features.
5. Your Choices and Transparency
5.1. In using the Platform and its available Features, we respect your rights by offering various options, including but not limited to:
a. You may modify your profile information and Account Data through the Features available on the Platform, if you are a registered user;
b. You may opt out of notifications about new product offerings, promotional information, and exclusive deals if you no longer wish to receive such communications;
c. You may request to withdraw your consent for the collection, use, or disclosure of your Data by notifying us through our Contact Information. Please note that such withdrawal may result in limited or restricted access to the Platform, or a complete inability to access the Platform.
6. Data Storage and Deletion
6.1. The Data you enter into the Platform or that we obtain as described in Article 1 of this Policy will be stored using security procedures and facilities in accordance with applicable regulations for a duration as mandated by the prevailing laws in Indonesia.
6.2. We do not provide a feature for you to delete your Account directly through the Platform or its Features. If you wish to delete your Account, you may submit a request to us along with a reason for deletion through the communication channels listed in this Policy. By requesting Account deletion, you consciously understand the consequence that you will no longer be able to use the Features, the Platform, or other Runchise services optimally, as you will no longer be a registered active user. Please note that even if you are no longer an active user on the Platform, your Data may still be retained for the period required by applicable laws.
6.3. We reserve the right to delete your Account or revoke your access to the Platform based on our internal policies, court orders, or applicable regulations. You will be notified via email regarding the deletion of your Account or the revocation of access as authorized under this clause.
6.4. We have the authority to delete your Data either at your written request or based on our policy, in a manner determined by us, and in accordance with the laws and regulations of Indonesia.
7. Limitation of Liability
7.1. You are responsible for the security of your Data and for implementing appropriate safeguards to protect it, including but not limited to restricting access, creating strong passwords, maintaining password confidentiality, and protecting your One-Time Password (OTP).
7.2. We are not responsible for the exchange and/or provision of your Data that is carried out by you, including those performed via the Platform.
7.3. Our Platform may contain links to other platforms operated by third parties. If you choose to use these links, you acknowledge that we have no control over such external platforms and/or applications. Therefore, you agree and warrant that we cannot and will not be held responsible for the privacy policies of those third-party platforms/applications, and we strongly recommend that you review their respective privacy policies to understand how your Data will be handled.
7.4. We are only responsible for protecting and safeguarding your Data insofar as it is stored within systems developed and managed by us. We will take all reasonable and necessary steps to protect and secure your Data. By continuing to access the Platform, use the Features, and/or other services we provide, you waive any claims, losses, demands, and legal actions you may have in the event of a Data breach caused by your own negligence in maintaining the security and confidentiality of your Data and/or by unlawful actions committed by third parties attempting to access your Data.
7.5. We are not responsible for the authenticity, validity, accuracy, or completeness of the Data you provide.
8. Miscellaneous
8.1. We always strive to provide the best service for you in accessing the Platform and using our Features. Therefore, we reserve the right to amend this Policy to align with business developments and applicable legal provisions. Changes to this Policy will be uploaded to the Platform from time to time so that you can review the updated version. If any changes to this Policy materially affect your personal data and information on the Platform, we will notify you before such changes take effect. By continuing to access the Platform, use the Features, and/or other services we provide, you confirm that you have read, understood, and agreed to be bound by the amended Policy.
8.2. If any provision or part of this Policy becomes invalid, unenforceable, or unlawful, we will revise that provision as necessary so that it can be enforced in accordance with applicable laws, and all other provisions of this Policy shall remain in full effect.
8.3. In the event of a change of control or ownership of all or part of our business, including the Platform, resulting from a merger, consolidation, acquisition, joint venture, transfer, bankruptcy, and/or other corporate actions, your Data may become part of the transferred assets in such corporate transaction.
8.4. This Policy may be translated into foreign languages other than Bahasa Indonesia, as provided by us. Some parts of the Policy may carry different meanings or interpretations when translated. In the event of any discrepancy in interpretation between the Bahasa Indonesia version and any foreign language version, the Bahasa Indonesia version shall prevail. You are advised to refer to the Indonesian version for authoritative guidance.
9. Contact Us
You may submit questions, feedback, suggestions, complaints, or reports regarding your Data via email to info@runchise.com or by calling +62 822-1111-3780 during our operating hours, which are Monday–Friday, 09:00 – 17:30 Western Indonesia Time (WIB). To help us improve our service, all correspondence between you and us may be recorded or monitored.
