Terms and Conditions for Platform Use
Welcome to the Platform (as defined below) managed by Runchise. Thank you for using and accessing the services through the Platform. The Platform terms and conditions of use listed on this page ("Terms and Conditions") govern your access to the Platform and use of all features therein ("Features") developed by us, PT Teknologi Kuliner Kekinian ("Runchise" or "We").
By accessing the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you are not permitted to access the Platform or use the Features. These Terms and Conditions shall be deemed to be the parent agreement governing all other terms and conditions, including, but not limited to, the privacy policy or other provisions that may be established by us from time to time. By binding to these Terms and Conditions, you hereby agree to be bound by any derivatives of these Terms and Conditions. The invalidity of any other terms and conditions shall not render these Terms and Conditions invalid, void, and/or unenforceable.
By agreeing to these Terms and Conditions, you are deemed legally competent under Indonesian law and the laws of the applicable jurisdiction. If you are not legally competent (including, but not limited to, minors, those under guardianship, or unauthorized representatives) and are not accompanied by and do not have the consent of a person deemed legally competent to perform legal acts when accessing the Platform, then you are fully responsible for everything you do on the Platform, including, but not limited to, activities you engage in with other parties using the Platform. If you are acting as a Consumer, agent, or authorized representative and acting for and on behalf of another individual, organization, business entity, legal entity, or other agency, you hereby represent and warrant that you are authorized to represent that party, and these Terms and Conditions will be binding on the party you represent.
1. Definitions
1.1. Account has the meaning defined in Article 3.1.
1.2. "You" means any visitor and/or user (including Authorized Users), whether an individual, business entity, or legal entity, whether registered or unregistered on the Platform, who accesses and/or uses the Platform and its Features.
1.3. "Consumer" means any person who is a customer at your Restaurant, including Consumers who are making reservations at your Restaurant.
1.4. "Restaurant" means the eatery you manage under a specific trademark, which will be registered on the Platform so that you can use the Platform optimally.
1.5. "Outlet" means a branch of your Restaurant located at a specific location.
1.6. "Data" means any data relating to your identity, contacts, profile, behavior on the Platform, Consumer Data, data related to partners you collaborate with, and data related to your personal information, including data related to your company, inventory at Outlets, and employees, which can be identified directly or indirectly, that you enter into the Platform.
1.7 "Consumer Data" means data(s) owned by and/or specifically referring to each Consumer. 1.8. Business Day means any day other than Saturday, Sunday, national holidays, or days designated as holidays by the Indonesian government, on which the Bank operates commercially.
1.9. Applicable Law means any national, provincial, municipal, or other laws, agency regulations, decisions, constitutions, decrees, rules, binding government policies, and statutes within the Republic of Indonesia. 1.10. Platform means the software contained in the website and/or cloud-based application that functions as a restaurant management system, including but not limited to web and/or mobile apps, as well as other websites and/or applications owned by Runchise that may be created and developed by Runchise from time to time.
2. About Runchise
2.1. We are a limited liability company that creates, manages, and develops the Platform, which functions as a Restaurant management system. This includes, among others, facilities to organize your inventory, point of sales (POS) services, managing Consumer Data, and handling data related to your Restaurant in accordance with the Features we provide on the Platform.
2.2. Please note that the services provided by Runchise through the Platform are intended to assist you in organizing Consumer Data, managing Consumers’ online orders, processing payments made by Consumers, providing point of sales (POS) services, and managing such data in accordance with the Features we provide on the Platform. Therefore, the implementation of any provisions or policies related to Restaurant management, Consumer Data, and agreements with Consumers shall remain entirely your responsibility. You are therefore advised to carefully review each agreement with Consumers and Consumers’ requests, as well as to enter all relevant data accurately into the Platform.
2.3. You should understand that in providing services through the Platform, under no circumstances shall we be considered as providing business advice for operating your business. Accordingly, in using the services on the Platform, you are advised to continuously ensure and adjust its use according to your business strategies and needs.
2.4. We reserve the right to, at any time, modify, remove, reduce, add, and/or update the Features available on the Platform. Your continued use of the Platform will be deemed as acceptance of such modifications, removals, reductions, additions, and/or updates to the Features.
3. Account Terms
3.1. To be able to optimally access and use the Features available on the Platform, you must create an account (“Account”) on our Platform by registering your business entity or legal entity in the system provided on the Platform along with the required Data.
3.2. You are required to provide complete, accurate, up-to-date, non-misleading, and truthful Data and Consumer Data on the Account page and provide other data as determined by us from time to time. We shall not be liable for any consequences arising from malfunctioning Features, inability to use a Feature, service discrepancies, or inaccurate data processing results due to your failure to provide the required documents, or due to false, inaccurate, or misleading information entered in your Account that causes losses to third parties, Consumers, or your company. As long as you access the Platform and/or use its Features, you must periodically update your Data and Consumer Data so that the information contained in your Account is current.
3.3. We may request additional information related to your personal data for verification purposes, including but not limited to documents regarding business identification numbers, tax identification numbers, identity cards of your business entity administrators, or other identities recognized by Applicable Law that we require to identify you as a business or legal entity. If you refuse to provide such additional information, we reserve the right to limit your use of the Platform and its Features, including rejecting your Account registration if you do not complete the required conditions.
3.4. In the event your Account is already registered on the Platform, you may not register another Account using the same identity as your existing Account, unless permitted by us.
3.5. You may update any information or data on your Account at any time, provided that such updates remain subject to the terms and procedures established by Runchise.
3.6. Once registered on the Platform, you may manage access rights to the Platform for your company’s internal needs, subject to the following: a. You are responsible for determining who is granted access to the Account and Platform as a whole (“Authorized Users”), as well as the roles and rights they have to access your Data. b. You are responsible for all use of the Platform by Authorized Users. c. If there is any dispute between you and an Authorized User regarding access to the Platform, such dispute is your responsibility to resolve with the Authorized User.
3.7. You are prohibited from transferring, sharing, and/or selling your registered Account to/with any other party.
3.8. At our sole discretion, we may suspend and/or delete your Account, which will result in your inability to access your Account temporarily or permanently, in the event of suspected violations of these Terms and Conditions and/or Applicable Law, without prior notice or information to you. After we suspend and/or delete your Account, we will notify you as soon as possible via email along with the reason for the suspension and/or deletion. We will restore your Account once you have corrected your mistake, and you understand that any losses suffered by you during the suspension are entirely your responsibility.
3.9. You are responsible for the security of your Account, including your email, password, and verification codes generated and sent by our system or by third-party systems appointed by us. Therefore, you acknowledge that we are not liable for any loss or disruption arising from the misuse of your Account caused by your negligence or error. If there is any indication of misuse of your Account, we can only assist you in checking, suspending, or terminating access to your Account after you notify us of such matter through the contact feature on the Platform or other communication channels we provide from time to time.
4. Hardware Purchase, Subscription Fees, and Payments
4.1. To support the provision of services through the Platform, we also offer hardware that is configured to maximize service delivery. For certain packages as determined by us from time to time, you may also be required to purchase such hardware at prices set by us from time to time.
4.2. To access and use all Features on the Platform for a specific period of time for each Outlet, you must pay the subscription fee in advance according to the package type you choose, with the subscription fee amount determined by us from time to time (“Subscription Fee”). If you wish to add the number of Outlets that can access and use the Features on the Platform, you may request an addition by contacting us through the available communication channels. Please note that the Subscription Fee is charged per Outlet, and the additional Outlet will only be activated once you have fully paid the Subscription Fee for the new Outlet.
4.3. After you have fully paid the Subscription Fee according to the invoice provided, you are permitted to access the Features for the duration of the package you selected. We provide an onboarding period for you to use the Platform, which is valid for 14 (fourteen) days and may be extended at our discretion from time to time.
4.4. Upon the expiration of your subscription period, you must renew your subscription by selecting one of the packages we offer and making payment of the Subscription Fee in order to continue accessing our services. If you do not or have not paid the Subscription Fee, we may limit or terminate your access to your Account and the Features available on the Platform.
4.5. We will send you notifications and invoices to renew your subscription period on the Platform no later than 14 (fourteen) days before your subscription expires, so that you may renew and continue accessing the services we provide. Payment of the Subscription Fee for subscription renewal must be made no later than 14 (fourteen) days after the expiration of your current subscription period to avoid interruption of your access to our services. Delays in payment for renewal will prevent you from using the services available on the Platform.
4.6. You are advised to carefully review all details and packages selected at the time of paying the Subscription Fee, including but not limited to the fee amount, subscription period, and accessible features. By selecting and making payment, you are deemed to have understood and agreed to all related terms and conditions and hereby release us from any claims, compensation, lawsuits, or demands in relation to the payment of the Subscription Fee.
4.7. You hereby understand and agree that under no circumstances are we obligated to refund any Subscription Fee you have paid. Please note that in supporting the payment mechanism, we may use third-party services including but not limited to payment system providers (payment gateways). To make a payment, you may choose from the payment methods we provide on the Platform, including virtual accounts, credit cards, digital wallets, retail outlets appointed by us, or other payment methods as may be determined from time to time.
4.8. In the event of fraud using your payment instrument or misuse of your payment instrument by a third party, you must immediately contact your bank, the relevant financial institution, or other authorities once you become aware of such misuse. We shall not be liable for any fraud or misuse of your payment instrument by third parties under any circumstances, unless it can be proven that such fraud or misuse occurred due to our negligence. We are not obligated to provide refunds or reimburse you as a result of such fraud. If you suspect unauthorized use of your payment instrument conducted through the Platform, you must immediately contact us through the available communication channels.
5. General Services
5.1. The general services we provide include the provision of hardware to support services through the Platform and restaurant management services through the Platform, which include managing Consumer Data, managing Consumers’ online orders, processing payments made by Consumers, providing point of sales (POS) services, and managing data related to Restaurants, in accordance with the Features we provide on the Platform. Such Features include managing Consumer Data, recording orders, table reservations at Outlets, inventory management, Consumer reviews, managing Consumers’ online orders, managing Consumers’ delivery addresses, as well as other Features that we may develop from time to time.
5.2. Regarding the provision of hardware to support services through the Platform, you understand that the hardware we offer is produced by third parties. Therefore, after-sales service and warranty are determined by the third party that manufactures the hardware. We are not responsible for hardware warranties and do not provide after-sales service to you. In the event that such third parties provide warranty or after-sales services, in accordance with our policy from time to time, we may assist in contacting and facilitating your communication with such third parties for warranty or after-sales claims.
5.3. Regarding the management of Consumers’ online orders, depending on the package selected, we may also connect you with partners who cooperate with us as the parties delivering the orders to Consumers’ addresses. Therefore, delivery services are carried out directly by our partners, and we are not responsible for any errors or losses arising from actions taken by partners in performing delivery services.
5.4. You understand that the Platform only functions as a medium for receiving orders from Consumers, and therefore, fulfillment and delivery of Consumers’ orders remain entirely your responsibility. You hereby release us from any losses suffered by Consumers or any other party resulting from damage during delivery, late delivery, or incorrect delivery with respect to Consumers’ addresses and Data details.
5.5. For the smooth execution of services, under no circumstances are we obligated to verify or check the accuracy of the data or information you provide or the authority of the party providing such data or information. You hereby represent and warrant that all data or information provided is accurate and true. Therefore, you must safeguard access to your Account so that it can only be used by you and Authorized Users. Any action taken by you and/or Authorized Users shall be deemed as actions taken on behalf of your company, and we are not responsible for any access to the Account or Platform made by employees or third parties who are not authorized to access the Account or Platform.
5.6. You understand that each Feature in the Platform relies on the accuracy of the data you enter. Therefore, if the data you enter does not match the actual facts, the Features may not function properly and may cause incorrect information or inaccurate data processing results. You hereby release Runchise from any losses you may suffer as a result of inaccurate information displayed in the Features or inaccurate data processing results caused by your negligence or errors in entering data.
5.7. Please note that the data management results generated from the Platform are computerized outputs based on the Data, information, and figures you input, and therefore the final results of the calculations on the Platform are in accordance with the Data, information, and figures you provide.
5.8. Integration with Third Parties. To provide you with optimal services, we may establish strategic partnerships with third parties (“Partnerships”). Through such Partnerships, we act solely as the developer of the Platform that transmits the data you input to applications/pages managed by such third parties. These Partnerships also serve to facilitate your access to third-party services through the Platform. By using the Platform and the services available therein, you hereby instruct and consent to us transmitting the data you input to third parties who cooperate with us. Therefore, we are not responsible for the use of your data by such third parties.
6. Your Data
We will always safeguard your data in accordance with these Terms and Conditions and the Applicable Laws. Further provisions regarding the security of your personal data can be accessed through our Privacy Policy, which forms an integral part of these Terms and Conditions.
7. Term and Access Restrictions
7.1. These Terms and Conditions shall remain in force for an indefinite period until terminated for reasons as set out herein.
7.2. We, at our sole discretion, may at any time suspend, restrict, or terminate your access to the Platform, Features, and/or your Account, whether temporarily or permanently, without prior notice to you and without violating Applicable Laws, for any of the following reasons: a. your breach of all or part of these Terms and Conditions or your failure to fulfill any obligation to Us; b. your violation of law that may cause direct or indirect harm to Us.
7.3. We shall provide you with notification no later than two (2) Business Days after we suspend, restrict, or terminate your access to the Platform, Features, and/or your Account.
7.4. The suspension, restriction, or termination of your access to the Platform, Features, and/or your Account, whether temporary or permanent, shall not limit Our right to claim damages, report to the competent authorities, and/or take any other action We deem necessary to protect the interests of Runchise.
8. Intellectual Property Rights
8.1. The Platform, Features, names, trade names, logos, designs, appearances, texts, images, videos, content, programming code, services, and other materials provided by Us (“Materials”) are protected by intellectual property rights under Applicable Laws. All rights, ownership, and interests in the Materials belong exclusively to Us, and We grant You a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license at Our sole discretion. You acknowledge that You do not acquire any rights, ownership, or interests in the Materials, unless otherwise expressly stipulated in these Terms and Conditions.
8.2. You are prohibited from copying, modifying, printing, adapting, translating, creating imitations, distributing, licensing, selling, transferring, duplicating, transmitting, creating derivative works from, cutting, disassembling, or otherwise exploiting any part of Our Platform or the Materials.
8.3. If We discover any indication or suspected violation of these Terms and Conditions, particularly with respect to intellectual property rights, We reserve the right to conduct further investigation, terminate Your access to the Platform and its Features, and pursue any other legal remedies available to address such indication or suspected violation.
9. Prohibited Actions
9.1. You may only access the Platform and use the Features in compliance with Applicable Laws and without infringing upon the rights of any party. When accessing the Platform and/or using the Features, You are prohibited from:
a. intentionally and unlawfully intercepting or wiretapping electronic transmissions and/or electronic documents belonging to other users or to Us; b. intentionally and unlawfully altering, adding, deleting, transmitting, damaging, removing, transferring, or concealing any electronic information and/or electronic documents contained on the Platform; c. intentionally and unlawfully undertaking any action that results in disruption of other users’ access to the Platform; d. intentionally and unlawfully sublicensing, producing, selling, making available for use by others, distributing, providing, or claiming ownership of the Platform, Features, or any of Our intellectual property rights; e. intentionally and unlawfully manipulating, altering, deleting, or destroying part or all of the Platform; f. using the Platform and/or Features for fraudulent purposes or in violation of third-party rights or Applicable Laws; g. using any program or undertaking any action to access, search, or obtain information from the Platform that does not constitute Your lawful right; h. disrupting or damaging the servers or networks connected to the Platform, or disregarding standard procedures, rules, or Applicable Laws governing internet connections; i. attempting to access areas of the Platform to which You are not lawfully entitled; j. committing plagiarism or publishing any content or Materials displayed on the Platform without Our authorization or that of the relevant third party, or without attributing Us or the relevant third party as the copyright holder; k. engaging in or attempting to engage in reverse engineering, decompilation, or disassembly of the programming code, algorithms, or structures within the Platform; l. without Our prior consent, modifying, altering, adding to, and/or integrating third-party applications or programs into the Platform; and/or m. engaging in, instructing, assisting, facilitating, or enabling any activities that are unlawful, in breach of these Terms and Conditions, infringe third-party rights, or are conducted in bad faith during Your access to the Platform.
9.2. We reserve the right to pursue civil claims and/or initiate criminal proceedings against any prohibited actions as referred to in this Article or in these Terms and Conditions as a whole.
10. Content and Access to Third-Party Content
10.1. When using the Platform, You are prohibited from uploading or submitting any words, comments, images, or content that contain elements of ethnicity, religion, race, and inter-group hostility (“SARA”), discrimination, defamatory or disparaging remarks, vulgarity, threats, or any other content prohibited under these Terms and Conditions, Applicable Laws, and prevailing values and norms.
10.2. We reserve the right, at any time, to remove any content or materials on the Platform that are deemed to violate these Terms and Conditions, Applicable Laws, and prevailing values and norms.
10.3. The Platform may contain third-party content or links to third-party websites, which are provided for Your information. We have obtained the necessary authorizations or licenses in connection with the availability of such third-party content or links on the Platform.
10.4. We are solely responsible for content that We own. We do not warrant that any content provided by third parties on the Platform or through messaging applications used in connection with the provision of Our services is of quality, accurate, reliable, or free from legal infringement.
10.5. We do not control, endorse, or monitor the content of third-party websites and shall not be liable for any errors or omissions of such third parties. You are solely responsible for Your access to such websites. These Terms and Conditions do not govern Your access to third-party websites.
11. Limitation of Liability and Indemnity
11.1. By accessing and using the Platform and its Features, You acknowledge that the Features displayed or information provided on the Platform may not always meet Your expectations, and We disclaim any warranty that You will obtain Features that match Your expectations.
11.2. We strive to maintain Our Platform safe, convenient, and functional. However, We cannot guarantee that the Platform will operate continuously or that access to Our Platform will always be flawless.
11.3. YOU HEREBY AGREE THAT YOU USE OUR SITE AT YOUR OWN RISK, AND THE SITE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND CANNOT BE ALTERED, MODIFIED, OR CUSTOMIZED TO YOUR SPECIFIC REQUESTS.
11.4. WE DISCLAIM ANY WARRANTY THAT THE SITE AND ITS FEATURES WILL OPERATE UNINTERRUPTED OR THAT THEY WILL BE FREE FROM MINOR DEFECTS OR ERRORS THAT DO NOT MATERIALLY AFFECT PERFORMANCE, OR THAT ALL FEATURES PROVIDED ON THE SITE ARE DESIGNED TO MEET ALL OF YOUR REQUIREMENTS.
11.5. We make no warranty that all services provided by Us, including the Platform and its Features, will always be available or optimally usable outside of Indonesia. If You use the Platform and/or its Features from a jurisdiction outside of Indonesia or if You are a foreign national, You are fully responsible for such use, including any restrictions imposed under the applicable laws of such jurisdiction and Your own jurisdiction.
11.6. Any damage to Your computer network, mobile phone, application, or other device resulting from the use of the Platform shall be Your sole responsibility, to the extent permitted under Applicable Law.
11.7. You hereby represent that all information You provide in relation to Data and Consumer Data is true and factual.
11.8. To the extent permitted under Applicable Law, We shall not be liable, and You agree not to bring any claims against Us, for any consequences, losses, and/or damages arising from, including but not limited to: a. Your negligence or error in accessing and/or using the Platform and/or Features, including Your failure to maintain the security of Your Account; b. Your infringement of third-party intellectual property rights; c. Discount programs or bundling purchase packages (where available) that cannot be claimed due to failure to meet Our policies; d. Use of the Platform and/or Features that is not in accordance with these Terms and Conditions or any derivative terms thereof; e. Interruptions, bugs, inaccuracies, and defects in the Platform insofar as We have exercised reasonable efforts to remedy the Platform; f. Damage to Your computer, mobile phone, or electronic device caused by use of the Platform; g. Internet connection disruptions or other circumstances beyond Our control (including force majeure events); h. Your negligence in maintaining the security of Your Account, including any misuse of Your Account by other parties with access to it; i. Viruses or malware obtained by accessing the Platform and/or Features; and j. Hacking by third parties of Your Account, provided that We have implemented reasonable security measures on the Platform and/or Features.
11.9. You agree to indemnify, defend, and hold harmless Us and Our Affiliates from and against any claims or demands, including reasonable legal fees, made by any third party arising out of Your violation of these Terms and Conditions, Your misuse of Our Platform, and/or Your violation of Applicable Law or infringement of third-party rights.
11.10. For purposes of this Section, “Affiliates” means (i) with respect to a legal entity: any other entity that directly or indirectly controls, is under common control with, or is directly or indirectly controlled by Runchise, or (ii) with respect to an individual: any person who has an employment relationship with, or acts as an agent or representative of, Runchise.
11.11. In the event that, for any reason, You are entitled to any reimbursement, compensation, damages, or interest, the total amount of such compensation shall not exceed the Subscription Fees You have paid for the current service period.
12. Dispute Resolution
12.1. Any dispute arising between You and Us in connection with the implementation of these Terms and Conditions shall first be settled amicably through mutual consultation within a maximum period of 30 (thirty) calendar days from the date such dispute is notified to Us.
12.2. Prior to contacting Us for direct negotiation to resolve any issue or dispute, You agree not to publish, disclose, or make any statement, whether through print or online media, that may harm or discredit Runchise.
12.3. In the event that no settlement is reached through amicable consultation within such period, any civil claim may be submitted to the West Jakarta District Court. However, if under the Applicable Law the dispute must be resolved through another specific district court, then the dispute shall be resolved before the court as determined by the Applicable Law.
12.4. During the dispute resolution process, You shall remain obliged to comply with and fulfill all obligations required under these Terms and Conditions.
13. Miscellaneous
13.1. These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of Indonesia.
13.2. These Terms and Conditions constitute a valid and binding agreement between Runchise and You regarding access to and use of the Platform. You may not assign or transfer any of Your rights or obligations under these Terms and Conditions to any third party.
13.3. We strive to provide You with the best services in accessing Our Platform, and therefore We reserve the right to amend these Terms and Conditions from time to time in order to adjust to business developments and Applicable Law. Any amendment to these Terms and Conditions will be uploaded to the Platform so that You can review such changes. In the event of material changes, We will notify You before such changes take effect. By continuing to access and use the Platform, You are deemed to have read, understood, and agreed to be bound by the amended Terms and Conditions.
13.4. If any provision or part of these Terms and Conditions is held invalid, unenforceable, or unlawful, We shall adjust such provision so that it remains enforceable under Applicable Law, and the remaining provisions shall continue in full force and effect.
13.5. These Terms and Conditions may be translated into foreign languages other than Indonesian by Us. There may be differences in meaning, interpretation, or understanding when translated into such other languages. In the event of any discrepancy between the Indonesian version and the foreign language version, the Indonesian version shall prevail, and You are encouraged to refer to the Indonesian version.
13. Miscellaneous
13.1. These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of Indonesia.
13.2. These Terms and Conditions constitute a valid and binding agreement between Runchise and You regarding access to and use of the Platform. You may not assign or transfer any of Your rights or obligations under these Terms and Conditions to any third party.
13.3. We strive to provide You with the best services in accessing Our Platform, and therefore We reserve the right to amend these Terms and Conditions from time to time in order to adjust to business developments and Applicable Law. Any amendment to these Terms and Conditions will be uploaded to the Platform so that You can review such changes. In the event of material changes, We will notify You before such changes take effect. By continuing to access and use the Platform, You are deemed to have read, understood, and agreed to be bound by the amended Terms and Conditions.
13.4. If any provision or part of these Terms and Conditions is held invalid, unenforceable, or unlawful, We shall adjust such provision so that it remains enforceable under Applicable Law, and the remaining provisions shall continue in full force and effect.
13.5. These Terms and Conditions may be translated into foreign languages other than Indonesian by Us. There may be differences in meaning, interpretation, or understanding when translated into such other languages. In the event of any discrepancy between the Indonesian version and the foreign language version, the Indonesian version shall prevail, and You are encouraged to refer to the Indonesian version.
14. Contact Us
In the event You experience any issues while using the Platform, You may contact Us via email at info@runchise.com or by phone at +62 822-1111-3780 during Our operational hours, which are Monday to Friday from 09:00 – 17:00 Western Indonesia Time (WIB). We will use Our best efforts to assist You in resolving any issues You may encounter. To improve Our services, all correspondence between You and Us may be recorded or documented.
By accessing the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you are not permitted to access the Platform or use the Features. These Terms and Conditions shall be deemed to be the parent agreement governing all other terms and conditions, including, but not limited to, the privacy policy or other provisions that may be established by us from time to time. By binding to these Terms and Conditions, you hereby agree to be bound by any derivatives of these Terms and Conditions. The invalidity of any other terms and conditions shall not render these Terms and Conditions invalid, void, and/or unenforceable.
By agreeing to these Terms and Conditions, you are deemed legally competent under Indonesian law and the laws of the applicable jurisdiction. If you are not legally competent (including, but not limited to, minors, those under guardianship, or unauthorized representatives) and are not accompanied by and do not have the consent of a person deemed legally competent to perform legal acts when accessing the Platform, then you are fully responsible for everything you do on the Platform, including, but not limited to, activities you engage in with other parties using the Platform. If you are acting as a Consumer, agent, or authorized representative and acting for and on behalf of another individual, organization, business entity, legal entity, or other agency, you hereby represent and warrant that you are authorized to represent that party, and these Terms and Conditions will be binding on the party you represent.
1. Definitions
1.1. Account has the meaning defined in Article 3.1.
1.2. "You" means any visitor and/or user (including Authorized Users), whether an individual, business entity, or legal entity, whether registered or unregistered on the Platform, who accesses and/or uses the Platform and its Features.
1.3. "Consumer" means any person who is a customer at your Restaurant, including Consumers who are making reservations at your Restaurant.
1.4. "Restaurant" means the eatery you manage under a specific trademark, which will be registered on the Platform so that you can use the Platform optimally.
1.5. "Outlet" means a branch of your Restaurant located at a specific location.
1.6. "Data" means any data relating to your identity, contacts, profile, behavior on the Platform, Consumer Data, data related to partners you collaborate with, and data related to your personal information, including data related to your company, inventory at Outlets, and employees, which can be identified directly or indirectly, that you enter into the Platform.
1.7 "Consumer Data" means data(s) owned by and/or specifically referring to each Consumer. 1.8. Business Day means any day other than Saturday, Sunday, national holidays, or days designated as holidays by the Indonesian government, on which the Bank operates commercially.
1.9. Applicable Law means any national, provincial, municipal, or other laws, agency regulations, decisions, constitutions, decrees, rules, binding government policies, and statutes within the Republic of Indonesia. 1.10. Platform means the software contained in the website and/or cloud-based application that functions as a restaurant management system, including but not limited to web and/or mobile apps, as well as other websites and/or applications owned by Runchise that may be created and developed by Runchise from time to time.
2. About Runchise
2.1. We are a limited liability company that creates, manages, and develops the Platform, which functions as a Restaurant management system. This includes, among others, facilities to organize your inventory, point of sales (POS) services, managing Consumer Data, and handling data related to your Restaurant in accordance with the Features we provide on the Platform.
2.2. Please note that the services provided by Runchise through the Platform are intended to assist you in organizing Consumer Data, managing Consumers’ online orders, processing payments made by Consumers, providing point of sales (POS) services, and managing such data in accordance with the Features we provide on the Platform. Therefore, the implementation of any provisions or policies related to Restaurant management, Consumer Data, and agreements with Consumers shall remain entirely your responsibility. You are therefore advised to carefully review each agreement with Consumers and Consumers’ requests, as well as to enter all relevant data accurately into the Platform.
2.3. You should understand that in providing services through the Platform, under no circumstances shall we be considered as providing business advice for operating your business. Accordingly, in using the services on the Platform, you are advised to continuously ensure and adjust its use according to your business strategies and needs.
2.4. We reserve the right to, at any time, modify, remove, reduce, add, and/or update the Features available on the Platform. Your continued use of the Platform will be deemed as acceptance of such modifications, removals, reductions, additions, and/or updates to the Features.
3. Account Terms
3.1. To be able to optimally access and use the Features available on the Platform, you must create an account (“Account”) on our Platform by registering your business entity or legal entity in the system provided on the Platform along with the required Data.
3.2. You are required to provide complete, accurate, up-to-date, non-misleading, and truthful Data and Consumer Data on the Account page and provide other data as determined by us from time to time. We shall not be liable for any consequences arising from malfunctioning Features, inability to use a Feature, service discrepancies, or inaccurate data processing results due to your failure to provide the required documents, or due to false, inaccurate, or misleading information entered in your Account that causes losses to third parties, Consumers, or your company. As long as you access the Platform and/or use its Features, you must periodically update your Data and Consumer Data so that the information contained in your Account is current.
3.3. We may request additional information related to your personal data for verification purposes, including but not limited to documents regarding business identification numbers, tax identification numbers, identity cards of your business entity administrators, or other identities recognized by Applicable Law that we require to identify you as a business or legal entity. If you refuse to provide such additional information, we reserve the right to limit your use of the Platform and its Features, including rejecting your Account registration if you do not complete the required conditions.
3.4. In the event your Account is already registered on the Platform, you may not register another Account using the same identity as your existing Account, unless permitted by us.
3.5. You may update any information or data on your Account at any time, provided that such updates remain subject to the terms and procedures established by Runchise.
3.6. Once registered on the Platform, you may manage access rights to the Platform for your company’s internal needs, subject to the following: a. You are responsible for determining who is granted access to the Account and Platform as a whole (“Authorized Users”), as well as the roles and rights they have to access your Data. b. You are responsible for all use of the Platform by Authorized Users. c. If there is any dispute between you and an Authorized User regarding access to the Platform, such dispute is your responsibility to resolve with the Authorized User.
3.7. You are prohibited from transferring, sharing, and/or selling your registered Account to/with any other party.
3.8. At our sole discretion, we may suspend and/or delete your Account, which will result in your inability to access your Account temporarily or permanently, in the event of suspected violations of these Terms and Conditions and/or Applicable Law, without prior notice or information to you. After we suspend and/or delete your Account, we will notify you as soon as possible via email along with the reason for the suspension and/or deletion. We will restore your Account once you have corrected your mistake, and you understand that any losses suffered by you during the suspension are entirely your responsibility.
3.9. You are responsible for the security of your Account, including your email, password, and verification codes generated and sent by our system or by third-party systems appointed by us. Therefore, you acknowledge that we are not liable for any loss or disruption arising from the misuse of your Account caused by your negligence or error. If there is any indication of misuse of your Account, we can only assist you in checking, suspending, or terminating access to your Account after you notify us of such matter through the contact feature on the Platform or other communication channels we provide from time to time.
4. Hardware Purchase, Subscription Fees, and Payments
4.1. To support the provision of services through the Platform, we also offer hardware that is configured to maximize service delivery. For certain packages as determined by us from time to time, you may also be required to purchase such hardware at prices set by us from time to time.
4.2. To access and use all Features on the Platform for a specific period of time for each Outlet, you must pay the subscription fee in advance according to the package type you choose, with the subscription fee amount determined by us from time to time (“Subscription Fee”). If you wish to add the number of Outlets that can access and use the Features on the Platform, you may request an addition by contacting us through the available communication channels. Please note that the Subscription Fee is charged per Outlet, and the additional Outlet will only be activated once you have fully paid the Subscription Fee for the new Outlet.
4.3. After you have fully paid the Subscription Fee according to the invoice provided, you are permitted to access the Features for the duration of the package you selected. We provide an onboarding period for you to use the Platform, which is valid for 14 (fourteen) days and may be extended at our discretion from time to time.
4.4. Upon the expiration of your subscription period, you must renew your subscription by selecting one of the packages we offer and making payment of the Subscription Fee in order to continue accessing our services. If you do not or have not paid the Subscription Fee, we may limit or terminate your access to your Account and the Features available on the Platform.
4.5. We will send you notifications and invoices to renew your subscription period on the Platform no later than 14 (fourteen) days before your subscription expires, so that you may renew and continue accessing the services we provide. Payment of the Subscription Fee for subscription renewal must be made no later than 14 (fourteen) days after the expiration of your current subscription period to avoid interruption of your access to our services. Delays in payment for renewal will prevent you from using the services available on the Platform.
4.6. You are advised to carefully review all details and packages selected at the time of paying the Subscription Fee, including but not limited to the fee amount, subscription period, and accessible features. By selecting and making payment, you are deemed to have understood and agreed to all related terms and conditions and hereby release us from any claims, compensation, lawsuits, or demands in relation to the payment of the Subscription Fee.
4.7. You hereby understand and agree that under no circumstances are we obligated to refund any Subscription Fee you have paid. Please note that in supporting the payment mechanism, we may use third-party services including but not limited to payment system providers (payment gateways). To make a payment, you may choose from the payment methods we provide on the Platform, including virtual accounts, credit cards, digital wallets, retail outlets appointed by us, or other payment methods as may be determined from time to time.
4.8. In the event of fraud using your payment instrument or misuse of your payment instrument by a third party, you must immediately contact your bank, the relevant financial institution, or other authorities once you become aware of such misuse. We shall not be liable for any fraud or misuse of your payment instrument by third parties under any circumstances, unless it can be proven that such fraud or misuse occurred due to our negligence. We are not obligated to provide refunds or reimburse you as a result of such fraud. If you suspect unauthorized use of your payment instrument conducted through the Platform, you must immediately contact us through the available communication channels.
5. General Services
5.1. The general services we provide include the provision of hardware to support services through the Platform and restaurant management services through the Platform, which include managing Consumer Data, managing Consumers’ online orders, processing payments made by Consumers, providing point of sales (POS) services, and managing data related to Restaurants, in accordance with the Features we provide on the Platform. Such Features include managing Consumer Data, recording orders, table reservations at Outlets, inventory management, Consumer reviews, managing Consumers’ online orders, managing Consumers’ delivery addresses, as well as other Features that we may develop from time to time.
5.2. Regarding the provision of hardware to support services through the Platform, you understand that the hardware we offer is produced by third parties. Therefore, after-sales service and warranty are determined by the third party that manufactures the hardware. We are not responsible for hardware warranties and do not provide after-sales service to you. In the event that such third parties provide warranty or after-sales services, in accordance with our policy from time to time, we may assist in contacting and facilitating your communication with such third parties for warranty or after-sales claims.
5.3. Regarding the management of Consumers’ online orders, depending on the package selected, we may also connect you with partners who cooperate with us as the parties delivering the orders to Consumers’ addresses. Therefore, delivery services are carried out directly by our partners, and we are not responsible for any errors or losses arising from actions taken by partners in performing delivery services.
5.4. You understand that the Platform only functions as a medium for receiving orders from Consumers, and therefore, fulfillment and delivery of Consumers’ orders remain entirely your responsibility. You hereby release us from any losses suffered by Consumers or any other party resulting from damage during delivery, late delivery, or incorrect delivery with respect to Consumers’ addresses and Data details.
5.5. For the smooth execution of services, under no circumstances are we obligated to verify or check the accuracy of the data or information you provide or the authority of the party providing such data or information. You hereby represent and warrant that all data or information provided is accurate and true. Therefore, you must safeguard access to your Account so that it can only be used by you and Authorized Users. Any action taken by you and/or Authorized Users shall be deemed as actions taken on behalf of your company, and we are not responsible for any access to the Account or Platform made by employees or third parties who are not authorized to access the Account or Platform.
5.6. You understand that each Feature in the Platform relies on the accuracy of the data you enter. Therefore, if the data you enter does not match the actual facts, the Features may not function properly and may cause incorrect information or inaccurate data processing results. You hereby release Runchise from any losses you may suffer as a result of inaccurate information displayed in the Features or inaccurate data processing results caused by your negligence or errors in entering data.
5.7. Please note that the data management results generated from the Platform are computerized outputs based on the Data, information, and figures you input, and therefore the final results of the calculations on the Platform are in accordance with the Data, information, and figures you provide.
5.8. Integration with Third Parties. To provide you with optimal services, we may establish strategic partnerships with third parties (“Partnerships”). Through such Partnerships, we act solely as the developer of the Platform that transmits the data you input to applications/pages managed by such third parties. These Partnerships also serve to facilitate your access to third-party services through the Platform. By using the Platform and the services available therein, you hereby instruct and consent to us transmitting the data you input to third parties who cooperate with us. Therefore, we are not responsible for the use of your data by such third parties.
6. Your Data
We will always safeguard your data in accordance with these Terms and Conditions and the Applicable Laws. Further provisions regarding the security of your personal data can be accessed through our Privacy Policy, which forms an integral part of these Terms and Conditions.
7. Term and Access Restrictions
7.1. These Terms and Conditions shall remain in force for an indefinite period until terminated for reasons as set out herein.
7.2. We, at our sole discretion, may at any time suspend, restrict, or terminate your access to the Platform, Features, and/or your Account, whether temporarily or permanently, without prior notice to you and without violating Applicable Laws, for any of the following reasons: a. your breach of all or part of these Terms and Conditions or your failure to fulfill any obligation to Us; b. your violation of law that may cause direct or indirect harm to Us.
7.3. We shall provide you with notification no later than two (2) Business Days after we suspend, restrict, or terminate your access to the Platform, Features, and/or your Account.
7.4. The suspension, restriction, or termination of your access to the Platform, Features, and/or your Account, whether temporary or permanent, shall not limit Our right to claim damages, report to the competent authorities, and/or take any other action We deem necessary to protect the interests of Runchise.
8. Intellectual Property Rights
8.1. The Platform, Features, names, trade names, logos, designs, appearances, texts, images, videos, content, programming code, services, and other materials provided by Us (“Materials”) are protected by intellectual property rights under Applicable Laws. All rights, ownership, and interests in the Materials belong exclusively to Us, and We grant You a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license at Our sole discretion. You acknowledge that You do not acquire any rights, ownership, or interests in the Materials, unless otherwise expressly stipulated in these Terms and Conditions.
8.2. You are prohibited from copying, modifying, printing, adapting, translating, creating imitations, distributing, licensing, selling, transferring, duplicating, transmitting, creating derivative works from, cutting, disassembling, or otherwise exploiting any part of Our Platform or the Materials.
8.3. If We discover any indication or suspected violation of these Terms and Conditions, particularly with respect to intellectual property rights, We reserve the right to conduct further investigation, terminate Your access to the Platform and its Features, and pursue any other legal remedies available to address such indication or suspected violation.
9. Prohibited Actions
9.1. You may only access the Platform and use the Features in compliance with Applicable Laws and without infringing upon the rights of any party. When accessing the Platform and/or using the Features, You are prohibited from:
a. intentionally and unlawfully intercepting or wiretapping electronic transmissions and/or electronic documents belonging to other users or to Us; b. intentionally and unlawfully altering, adding, deleting, transmitting, damaging, removing, transferring, or concealing any electronic information and/or electronic documents contained on the Platform; c. intentionally and unlawfully undertaking any action that results in disruption of other users’ access to the Platform; d. intentionally and unlawfully sublicensing, producing, selling, making available for use by others, distributing, providing, or claiming ownership of the Platform, Features, or any of Our intellectual property rights; e. intentionally and unlawfully manipulating, altering, deleting, or destroying part or all of the Platform; f. using the Platform and/or Features for fraudulent purposes or in violation of third-party rights or Applicable Laws; g. using any program or undertaking any action to access, search, or obtain information from the Platform that does not constitute Your lawful right; h. disrupting or damaging the servers or networks connected to the Platform, or disregarding standard procedures, rules, or Applicable Laws governing internet connections; i. attempting to access areas of the Platform to which You are not lawfully entitled; j. committing plagiarism or publishing any content or Materials displayed on the Platform without Our authorization or that of the relevant third party, or without attributing Us or the relevant third party as the copyright holder; k. engaging in or attempting to engage in reverse engineering, decompilation, or disassembly of the programming code, algorithms, or structures within the Platform; l. without Our prior consent, modifying, altering, adding to, and/or integrating third-party applications or programs into the Platform; and/or m. engaging in, instructing, assisting, facilitating, or enabling any activities that are unlawful, in breach of these Terms and Conditions, infringe third-party rights, or are conducted in bad faith during Your access to the Platform.
9.2. We reserve the right to pursue civil claims and/or initiate criminal proceedings against any prohibited actions as referred to in this Article or in these Terms and Conditions as a whole.
10. Content and Access to Third-Party Content
10.1. When using the Platform, You are prohibited from uploading or submitting any words, comments, images, or content that contain elements of ethnicity, religion, race, and inter-group hostility (“SARA”), discrimination, defamatory or disparaging remarks, vulgarity, threats, or any other content prohibited under these Terms and Conditions, Applicable Laws, and prevailing values and norms.
10.2. We reserve the right, at any time, to remove any content or materials on the Platform that are deemed to violate these Terms and Conditions, Applicable Laws, and prevailing values and norms.
10.3. The Platform may contain third-party content or links to third-party websites, which are provided for Your information. We have obtained the necessary authorizations or licenses in connection with the availability of such third-party content or links on the Platform.
10.4. We are solely responsible for content that We own. We do not warrant that any content provided by third parties on the Platform or through messaging applications used in connection with the provision of Our services is of quality, accurate, reliable, or free from legal infringement.
10.5. We do not control, endorse, or monitor the content of third-party websites and shall not be liable for any errors or omissions of such third parties. You are solely responsible for Your access to such websites. These Terms and Conditions do not govern Your access to third-party websites.
11. Limitation of Liability and Indemnity
11.1. By accessing and using the Platform and its Features, You acknowledge that the Features displayed or information provided on the Platform may not always meet Your expectations, and We disclaim any warranty that You will obtain Features that match Your expectations.
11.2. We strive to maintain Our Platform safe, convenient, and functional. However, We cannot guarantee that the Platform will operate continuously or that access to Our Platform will always be flawless.
11.3. YOU HEREBY AGREE THAT YOU USE OUR SITE AT YOUR OWN RISK, AND THE SITE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND CANNOT BE ALTERED, MODIFIED, OR CUSTOMIZED TO YOUR SPECIFIC REQUESTS.
11.4. WE DISCLAIM ANY WARRANTY THAT THE SITE AND ITS FEATURES WILL OPERATE UNINTERRUPTED OR THAT THEY WILL BE FREE FROM MINOR DEFECTS OR ERRORS THAT DO NOT MATERIALLY AFFECT PERFORMANCE, OR THAT ALL FEATURES PROVIDED ON THE SITE ARE DESIGNED TO MEET ALL OF YOUR REQUIREMENTS.
11.5. We make no warranty that all services provided by Us, including the Platform and its Features, will always be available or optimally usable outside of Indonesia. If You use the Platform and/or its Features from a jurisdiction outside of Indonesia or if You are a foreign national, You are fully responsible for such use, including any restrictions imposed under the applicable laws of such jurisdiction and Your own jurisdiction.
11.6. Any damage to Your computer network, mobile phone, application, or other device resulting from the use of the Platform shall be Your sole responsibility, to the extent permitted under Applicable Law.
11.7. You hereby represent that all information You provide in relation to Data and Consumer Data is true and factual.
11.8. To the extent permitted under Applicable Law, We shall not be liable, and You agree not to bring any claims against Us, for any consequences, losses, and/or damages arising from, including but not limited to: a. Your negligence or error in accessing and/or using the Platform and/or Features, including Your failure to maintain the security of Your Account; b. Your infringement of third-party intellectual property rights; c. Discount programs or bundling purchase packages (where available) that cannot be claimed due to failure to meet Our policies; d. Use of the Platform and/or Features that is not in accordance with these Terms and Conditions or any derivative terms thereof; e. Interruptions, bugs, inaccuracies, and defects in the Platform insofar as We have exercised reasonable efforts to remedy the Platform; f. Damage to Your computer, mobile phone, or electronic device caused by use of the Platform; g. Internet connection disruptions or other circumstances beyond Our control (including force majeure events); h. Your negligence in maintaining the security of Your Account, including any misuse of Your Account by other parties with access to it; i. Viruses or malware obtained by accessing the Platform and/or Features; and j. Hacking by third parties of Your Account, provided that We have implemented reasonable security measures on the Platform and/or Features.
11.9. You agree to indemnify, defend, and hold harmless Us and Our Affiliates from and against any claims or demands, including reasonable legal fees, made by any third party arising out of Your violation of these Terms and Conditions, Your misuse of Our Platform, and/or Your violation of Applicable Law or infringement of third-party rights.
11.10. For purposes of this Section, “Affiliates” means (i) with respect to a legal entity: any other entity that directly or indirectly controls, is under common control with, or is directly or indirectly controlled by Runchise, or (ii) with respect to an individual: any person who has an employment relationship with, or acts as an agent or representative of, Runchise.
11.11. In the event that, for any reason, You are entitled to any reimbursement, compensation, damages, or interest, the total amount of such compensation shall not exceed the Subscription Fees You have paid for the current service period.
12. Dispute Resolution
12.1. Any dispute arising between You and Us in connection with the implementation of these Terms and Conditions shall first be settled amicably through mutual consultation within a maximum period of 30 (thirty) calendar days from the date such dispute is notified to Us.
12.2. Prior to contacting Us for direct negotiation to resolve any issue or dispute, You agree not to publish, disclose, or make any statement, whether through print or online media, that may harm or discredit Runchise.
12.3. In the event that no settlement is reached through amicable consultation within such period, any civil claim may be submitted to the West Jakarta District Court. However, if under the Applicable Law the dispute must be resolved through another specific district court, then the dispute shall be resolved before the court as determined by the Applicable Law.
12.4. During the dispute resolution process, You shall remain obliged to comply with and fulfill all obligations required under these Terms and Conditions.
13. Miscellaneous
13.1. These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of Indonesia.
13.2. These Terms and Conditions constitute a valid and binding agreement between Runchise and You regarding access to and use of the Platform. You may not assign or transfer any of Your rights or obligations under these Terms and Conditions to any third party.
13.3. We strive to provide You with the best services in accessing Our Platform, and therefore We reserve the right to amend these Terms and Conditions from time to time in order to adjust to business developments and Applicable Law. Any amendment to these Terms and Conditions will be uploaded to the Platform so that You can review such changes. In the event of material changes, We will notify You before such changes take effect. By continuing to access and use the Platform, You are deemed to have read, understood, and agreed to be bound by the amended Terms and Conditions.
13.4. If any provision or part of these Terms and Conditions is held invalid, unenforceable, or unlawful, We shall adjust such provision so that it remains enforceable under Applicable Law, and the remaining provisions shall continue in full force and effect.
13.5. These Terms and Conditions may be translated into foreign languages other than Indonesian by Us. There may be differences in meaning, interpretation, or understanding when translated into such other languages. In the event of any discrepancy between the Indonesian version and the foreign language version, the Indonesian version shall prevail, and You are encouraged to refer to the Indonesian version.
13. Miscellaneous
13.1. These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of Indonesia.
13.2. These Terms and Conditions constitute a valid and binding agreement between Runchise and You regarding access to and use of the Platform. You may not assign or transfer any of Your rights or obligations under these Terms and Conditions to any third party.
13.3. We strive to provide You with the best services in accessing Our Platform, and therefore We reserve the right to amend these Terms and Conditions from time to time in order to adjust to business developments and Applicable Law. Any amendment to these Terms and Conditions will be uploaded to the Platform so that You can review such changes. In the event of material changes, We will notify You before such changes take effect. By continuing to access and use the Platform, You are deemed to have read, understood, and agreed to be bound by the amended Terms and Conditions.
13.4. If any provision or part of these Terms and Conditions is held invalid, unenforceable, or unlawful, We shall adjust such provision so that it remains enforceable under Applicable Law, and the remaining provisions shall continue in full force and effect.
13.5. These Terms and Conditions may be translated into foreign languages other than Indonesian by Us. There may be differences in meaning, interpretation, or understanding when translated into such other languages. In the event of any discrepancy between the Indonesian version and the foreign language version, the Indonesian version shall prevail, and You are encouraged to refer to the Indonesian version.
14. Contact Us
In the event You experience any issues while using the Platform, You may contact Us via email at info@runchise.com or by phone at +62 822-1111-3780 during Our operational hours, which are Monday to Friday from 09:00 – 17:00 Western Indonesia Time (WIB). We will use Our best efforts to assist You in resolving any issues You may encounter. To improve Our services, all correspondence between You and Us may be recorded or documented.
